
Leaving your dog behind isn’t easy. Doing so means trusting someone else to protect their routine, comfort, and safety. And with so many dog boarding options, picking the right one takes more than reading reviews. That’s why it matters to ask the right questions.
Here are the top queries you should ask a potential facility.
What Are the Dog Boarding Conditions Like?
Your dog’s living space matters. So, ask how large the kennels or luxury suites are. Are they cleaned daily—or more often if needed?
What about access to the outdoors? Some places offer frequent yard breaks, while others limit outdoor time. Climate control is also important. Ask how they manage heat and cold. A good facility keeps the temperature stable during extreme weather.
Facilities like Sydney Dog Training Centre specialize in dog boarding, offering enough space for any breed. You can rest knowing reputable places like these are clean, and their skilled staff keep pets happy and engaged while owners are away.
What Are Your Safety Protocols?
It’s important to know how the dog boarding facility reacts when something goes wrong. So, ask how they handle fires, power outages, or natural disasters. Do they have an evacuation plan? Where do pets go if they need to be moved?
Additionally, ask the staff what kind of safety training they receive. Do they go through emergency drills? Are they trained to handle dogs in high-stress situations?
Then, look at the physical security. Are fences tall and escape-proof? Are entry points locked and monitored? A safe facility doesn’t compromise on physical barriers or staff preparedness.
How Do You Handle Medical Emergencies?
Even healthy dogs can get sick or hurt. That said, ask if they have a vet on call or a relationship with a nearby clinic. In emergencies, minutes count. You’ll want to know your dog won’t be waiting for individual care.
Ask if staff members are trained in pet CPR and basic first aid, too. If your dog needs meds, ask how they are tracked and given treatments. Do they keep logs? Are medications properly stored?
What Is the Staff-to-Dog Ratio?
More dogs than staff can lead to stress, accidents, and neglect. So, ask how many dogs each person supervises at one time. A lower ratio means your dog gets more attention, and issues get noticed faster.
If your dog enjoys playtime, ask how group activities are supervised. Are there staff members dedicated to watching playgroups? How do they keep dogs with different temperaments separated?
Dogs have unique personalities, too. So, you want to know they won’t be treated like a number.
What Is Your Policy on Dog Behavior and Training?
No dog behaves perfectly all the time, so understanding a facility’s approach to behavioral issues is essential. Ask how the staff handles barking, stress, or aggression. Do they isolate anxious dogs or redirect them calmly?
Take note that some places offer training sessions during boarding. If you’re interested, ask how they train and who runs the sessions.
What Are Your Policies on Socialization?
Some dogs love group play, while others prefer solo time. So, ask how the facility determines which dogs interact and whether they conduct behavioral assessments before introducing new dogs to groups.
Find out about their play session structure—how long dogs spend in playgroups, what type of activities they engage in, and whether staff actively supervise all interactions. Quality facilities should never leave dogs unsupervised during group time and will ensure your pet is matched with compatible playmates or offered private care if that better suits their temperament.
Can I Bring My Dog’s Familiar Items?

Familiar smells help dogs relax. So, check if you can bring your dog’s bed, favorite playthings, or blanket. Some doggy daycare facilities allow them, but others don’t due to cleaning policies.
Discuss dog diets, too. Bringing your dog’s food helps avoid stomach issues and keeps routines consistent. If your pet has a quirky habit or bedtime routine, ask if it can be followed.
Are You Licensed and Insured?
You’d be surprised how many facilities skip the basics. Ask if they’re licensed under local or state rules. A legitimate business will gladly share proof. Some staff might also have pet care certifications. While not required, these are good signs they’ve undergone formal training.
Ask about insurance coverage, too. If your dog is injured or hurts another dog, you need to know what’s covered.
Can I Schedule a Visit?
Always visit the dog boarding facility before booking. Is it clean? Are the dogs relaxed or anxious?
Use this opportunity to meet staff and watch how they handle animals. Are they calm and confident? Do they seem rushed?
Ask if they offer trial stays, too, as a day visit allows you to evaluate how your dog responds to the environment before committing to a longer boarding period.
Conclusion
Leaving your furry friend at any dog boarding facility is a big decision. Booking a spot means putting your dog’s care in someone else’s hands.
So, if something feels off, trust that instinct. A little extra research gives you peace of mind, knowing your dog is safe, even when you’re away.
FAQS.
What should I ask before booking a dog boarding facility?
Ask about staff training, emergency plans, vaccination requirements, daily routines, and how dogs are supervised. Make sure the facility is clean, secure, and has a vet on call. These questions help ensure your dog’s safety and comfort during their stay.
How do I know if a dog boarding facility is safe?
Check if the facility requires up-to-date vaccines, has secure fencing, and offers 24/7 supervision. Ask to tour the space and see where your dog will sleep and play. A safe facility should welcome your questions and show you around.
What should I pack for my dog’s boarding stay?
Pack your dog’s food, favorite toys, bedding, and any needed medicine. Include your contact info and vet details. Bringing familiar items helps your dog feel comfortable and reduces stress during their boarding stay.
How can I make sure my dog will get enough exercise at boarding?
Ask how often dogs are walked or allowed to play. Check if there are group playtimes or one-on-one activities. Make sure the facility has a safe outdoor area and staff to supervise all exercise sessions.
What emergency plans should a dog boarding facility have?
Ask if the facility has a vet on call and what they do in case of illness or injury. Make sure they have your contact info and know your dog’s medical needs. Good facilities have clear plans for emergencies and will keep you updated.